Small Volume Builders and Remodelers Roundtable, Sponsored by Fireside Hearth and Home
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Combined Small Volume Builders and Remodelers Roundtable Lunch and Learn: Managing your Online Reputation.

When: 02/01/2017
12:00 - 2:00 PM
Where: Builders Association of the Twin Cities
2960 Centre Pointe Drive
Roseville, Minnesota  55113
United States
Contact: Wendy Danks

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Customer Reviews and Handling Complaints: Building Trust for Your Business
Presented by Julie Kiedrowski, VP of Business and Consumer Services & Lisa Hiebert, Director of Strategic Marketing, BBB of Minnesota and North Dakota
Your business’ reputation is priceless. In today’s marketplace both consumers and businesses research companies online before doing making purchasing decisions. Use Better Business Bureau’s free tools, tips and resources to manage your BBB Business Profile and build your company’s credibility and reputation. Come discover why customer reviews are critical to today’s purchasing process, along with tricks how to handle and ask for customer reviews. You will also learn how to leverage the positives (yes, we said positives) about handling complaints for your business, including BBB’s complaint resolution process and how to resolve and/or de-escalate complaints where possible.


One person with a smart phone and a grudge can hurt your reputation in an instant. Join our Roundtable, hosted by our Small Volume Builders and Remodelers committees for solutions to repair the damage quickly.

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